Refund policy

Digital ebooks and refund requests

ACTIVE HEALTH sells digital PDF ebooks. No physical item is shipped and no return parcel is required.

You may contact us within 30 days of receiving access to your order to request a refund. Please use our contact form and include your order number, the email used at checkout and the reason for your request.

Download problems or incorrect files

If a file is missing, incorrect, damaged or cannot be opened, contact us so we can investigate and help you access the correct ebook.

Refund processing

We will let you know whether your request has been approved. Approved refunds are returned to the original payment method within 10 business days. Your bank or card provider may take additional time to process the credit. If more than 15 business days have passed since approval, please contact us.

This policy does not limit any mandatory consumer rights that apply to your purchase.